Refund policy
We’re here to help
If something is not right with your order, email CoolHumanApparel@gmail.com within 30 calendar days of delivery.
We welcome requests involving damaged, defective, or incorrect items, sizing concerns, and changes of mind. Each request is reviewed individually. Submitting a request does not automatically approve a return, exchange, or refund.
How to request assistance
Include:
- Your order number.
- The item involved.
- A description of the issue and your preferred resolution.
- Clear photos for damage, defects, printing issues, or an incorrect item. Include the size label when relevant.
Please report damaged, defective, or incorrect items as soon as possible so we can investigate promptly.
Damaged, defective, or incorrect items
We will review the issue and arrange an appropriate resolution, which may include a replacement or refund. Keep the item and packaging until we confirm whether anything further is needed.
Sizing concerns and changes of mind
Our products are made to order. Requests involving a customer-selected size or color, or a change of mind, are considered individually.
Tell us whether the item has been worn or washed and describe its condition. If your request is approved, we will explain the available resolution, any return requirements, and any shipping costs before you proceed.
Return authorization
Contact us before sending anything back. We will confirm whether a physical return is needed and provide the correct instructions and address.
Do not return items to a production facility or an address printed on the package without our authorization.
Approved refunds and exchanges
We will confirm the approved refund amount and processing details by email. The time for a refund to appear depends on your payment provider. Replacement and exchange arrangements will also be confirmed before proceeding.
Cancellations
Contact us immediately to request cancellation. We can cancel only before your order is submitted to production. Cancellation requests require confirmation from us.
This policy does not limit your rights under applicable consumer law.